Frequently Asked Questions

A) Top 5 Questions

B) Booking / Payment

C) One More Thing Before I Book...

D) Gift Certificate / Open Dated Voucher

E) Cancellation / Rescheduling

F) Other

G) Still Puzzled?

1A. HELP! I never got my email confirmation ticket!

Our emails are sent automatically once payment has been received (it takes about 15 minutes). Some email providers will incorrectly classify a GoDo confirmation email as junk mail. If you use a spam filter, please be sure to include info@godo.com.au as a legitimate sender of email communication. Also check your junk or bulk mail folders -- our email might have ended up in there.

You can also view and print your confirmation by logging into your GoDo account.

Here’s how:

1. Sign In and login using your email address and password.

2. Click on Your Account – on the top right hand side of the page.

3. Click on Order History and choose the invoice link that contains the voucher you wish to view

4. Click on View Voucher Online to display the actual voucher.

5. Select the print option from your web browser.

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2A. How do I use my Gift Certificate?

Instructions on how to redeem your voucher and book your activity can be found on your voucher. It's easy, all you need to do is:

1. Search and choose a date for the activity or tour you'd like to book

2. Click Book Now

3. In the shopping cart, enter your Gift Certificate code when prompted and click on Update

4. If you have any additional Gift Certificate repeat Step 4

6. If the experience you have choosen costs more than the value of your Gift Certificate, you will be prompted to enter your credit card details to pay for the difference. If the activity you have choosen costs less than the value of your Gift Certificate, then we will automatically reissue you with a Gift Certificate which reflects the difference that you can use at a later date within the next 12 months.

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3A. What is your refund policy and what is Cancellation Cover?

GoDo's Terms and Conditions outline that all purchases on on GoDo are instant and non-refundable.

GoDo (our activity partner) offer the opportunity to purchase GoDo Cancellation Cover provided by Mondial Insurance. We recommended you consider this cover, which may entitle you to a refund should your booking cancelled due to bad weather, mechanical breakdowns, sickness or strikes. Should this occur, customers who have purchased Cancellation Cover may make a claim to Mondial directly.

Cancellation Cover is calculated at 7% of the activity cost with a minimum cost of $6. Please note that Cancellation Cover is not automatically included in your booking. You will be asked if you wish to purchase this optional extra at the check out - select yes or no as required.

To learn more about the GoDo Cancellation Cover and read a full policy disclosure, click here.

 

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4A. Do you organise group/ team events?

Absolutely! Email your requests/ requirements to enquiry@godo.com.au and we'll get back to you with a suggestion and/ or a quote. If possible, please provide us with the following details:

Activity code (this alpha-numeric code is found on each page near the name of the activity:

Number of people:

Preferred date of activity:

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5A. What is the "Gift Certificate Code" and where do I find it?

All Gift Certificates contain a unique code that confirms the validity of the voucher. To avoid duplication, no two Gift Certificates will have the same code. The Gift Certificate code must be used at by the recipient to redeem their activity.

This number can be found on the lower left hand side of your Gift Certificate.

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1B. How do I book an activity?

1. Use the search function at the top of the pages to select the type of activity along with a location you wish to purchase.

2. From the list that appears, click on Booking and Info which sits on the right of the activity you wish to purchase.

3. Click on the date you wish to do the activity (available dates are highlighted in colour).

4. Confirm your selection and quantity in your shopping cart. Should you wish to purchase cancellation cover simply click the ADD button next to the product description in your shopping cart and hit Update to view your new total including the cancellation cover.

5. Click on Proceed to Checkout and follow the steps through the check-out process.

To avoid disappointment in the event of bad weather or the activity having to be cancelled due to unforeseen circumstances, GoDo recommends you consider GoDo Cancellation Cover. Click here for all the information on GoDo Cancellation Cover.

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2B. What methods of payment do you accept?

We accept PayPal and all major credit cards including:

• American Express

• Visa

• MasterCard

• Diners Club

• Bankcard

If you don’t have a credit card, you can create a PayPal account by visiting www.paypal.com.au

For corporate bookings or booking over $2000 Australian Dollars, we can process your payment via direct bank deposits. Please contact us at enquiry@godo.com.au for more details.

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3B. How far ahead do I need to book?

Availability varies from activity to activity. For instance, skydiving usually takes place daily whereas rally car driving experiences are often only run a few days per month.

We advise that you book a date for your chosen activity as far in advance as possible.

The Booking Notes section at the bottom of each activity description will indicate the notice period each activity provider requires; some will require significant notice whilst others may be able to accommodate you within 24-48 hours.

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4B. Do I need to consider any restrictions before purchasing an experience?

Certain activities are subject to requirements regarding age, height, health, weight or other factors. Information regarding these requirements is provided to the purchaser prior to checkout. 

GoDo (our activity partner) does its best to include any limitations or requirements relating to the service in the activities description (see Participant Guidelines and Booking Notes). It is the responsibility of the recipient to comply with all necessary requirements stipulated by the supplier.

Please note: That after you’ve received your booking confirmation, GoDo cannot issue a refund in cases where your participation in an activity is cancelled due to you being unable to meet supplier requirements.

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5B. Are my payment details secure?

Your privacy and security is very important to us. This information is protected with the best encryption software in the industry - SSL. No credit card details are retained under any circumstances. Click here to learn more about safe shopping.

For more information about your privacy, click here.

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6B. What currency is listed on the site? Is GST Included?

All prices are stated in Australian dollars and include GST unless specifically stated otherwise.

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1C. How do I contact the activity provider? I just have a few more queries before I book

GoDo (our activity partner) is a activity planning service with amazing activities throughout Australia and New Zealand. We act as the booking agent for various suppliers all around the country. We do not disclose details of our supplier prior to booking.

If you require further information about an activity before making a booking we will be happy to call the supplier on your behalf and find out everything you wish to know. Just email us at enquiry@godo.com.au quoting the Activity Code (this alpha-numeric code is found on each page near the name of the activity) or call 1300 46 36 48 between 9:00am and 5:00pm Monday - Friday (EST) and we'll be more than happy to help you.

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1C. How do I contact the activity provider? I just have a few more queries before I book.

GoDo (our activity partner) is a activity planning service with amazing activities throughout Australia and New Zealand. We act as the booking agent for various suppliers all around the country. We do not disclose details of our supplier prior to booking.

If you require further information about an activity before making a booking we will be happy to call the supplier on your behalf and find out everything you wish to know. Just email us at enquiry@godo.com.au quoting the Activity Code (this alpha-numeric code is found on each page near the name of the activity) or call 1300 46 36 48 between 9:00am and 5:00pm Monday - Friday (EST) and we'll be more than happy to help you.

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2C. Are there any other charges for my order?

Your total order pricing will be shown in the Shopping Cart. This will include the activity price, cancellation cover (if applicable) and a single $4.50 transaction fee (applicable for all credit card and PayPal purchases).

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3C. Why do prices for some activities vary from location to location?

We use a variety of suppliers across Australia. Some may offer slightly different itineraries or equipment. For example, rally driving schools use different classes of cars, and some pay different track rental rates which means the cost of the activity will vary from supplier to supplier.

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4C. Do you offer insurance for experiences?

No. GoDo (our activity partner) does not offer insurance. All activity providers are required to maintain liability insurance as deemed commercially appropriate by their industry. Some may required the signing of a waiver, where appropriate, for their activities.

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1D. Can I buy a Gift Certificate / open-dated voucher for the activity?

Yes! Available in a range of denominations, our Gift Certificates can be used whole or in part towards any activity on the site. Gift Certificates are delivered instantly via email and are valid for 12 months from the date of issue.

If you would like to suggest an activity to the recipient of a Gift Certificate, find the activity you would like to suggest and choose the option to 'Buy a Gift Certificate with your personal suggestion'. The Gift Certificate will automatically reflect a denomination that covers the cost of the selected activity.

The selected activity details will appear on the Gift Certificate. The recipient is not obliged to use the gift certificate towards the suggested activity and we cannot guarantee that the suggested activity will be available when the recipient comes to using the gift certificate nor that the price remains the same.

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2D. I want to get a Gift Certificate as well as lock in a date, is that possible?

Certainly! Simply follow the steps to purchase a Gift Certicate, then redeem the code by booking in a date.

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3D. I have a Gift Certificate! How do I book?

Instructions on how to redeem your voucher and book your activity can be found on your voucher.

1. Search and choose a date for the activity or tour you’d like to book.

2. Click BOOK NOW.

3. At the check out, enter your Gift Certificate code when prompted and click on “Update.”

4. If you have any additional Gift Certificates, repeat Step 3.

5. If the activity you’ve chosen costs more than the value of your Gift Certificate, you will be prompted to enter your credit card details to pay for the difference. If the activity you’ve chosen costs less than the value of your Gift Certificate, then we will automatically re-issue you with a Gift Certificate which reflects the difference that you can use at a later date.

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4D. Can I book another experience with my Gift Certificate?

Gift Certificates can be used on any activity.

If the activity you’ve chosen costs more than the value of your Gift Certificate, you will be prompted to enter your credit card details to pay for the difference.

If the activity you’ve chosen costs less than the value of your Gift Certificate, then we will automatically re-issue you with a Gift Certificate which reflects the difference that you can use at a later date within the next 12 months.

To redeem a Gift Certificate, please refer to question 2D.

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5D. Can I exchange my Gift Certificate for cash or extend my expiry date?

Gift Certificates are strictly non-refundable and are not redeemable for cash.

You may use your unexpired Gift Certificate for another activity on the site.

Unfortunately, once your voucher has expired, we cannot honour it so please make sure you redeem it before expiry!

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6D. I would like to give my voucher to someone else, can I do that?

Yes. It’s fine to give your Gift Certificate to a family member or friend.

If you have already booked your activity or redeemed your Gift Certificate, you must contact the activity provider quoting your GoDo Booking ID to let them know of the change.

You must also ensure that you have given your GoDo email confirmation ticket and all relevant information to the person participating in your place.

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7D. Do I have to pick a date when buying a Gift Certificate?

No, the gift recipient chooses the date when they redeem their Gift Certificate online. They have 12 months from the date of purchase to redeem their Gift Certificate.

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8D. What if I want a specific date on my Gift Certificate?

Our Gift Certificates do not have specific dates. If you would like to specify a date, we recommend you Book Now instead of purchasing a Gift Certificate.

See ''How do I purchase an activity?' for steps to book.

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1E. What if I have to change or cancel my experience booking?

Once you have booked your activity, your booking will be managed by the supplier. If you are unable to attend on the scheduled date, please contact your activity supplier directly as soon as possible. Your activity supplier’s contact details are provided to you on your confirmation email. The supplier will do what they can to reschedule you on a date that suits you. Please note that some suppliers may not be able to reschedule you within 24 hours of your booking.

As refunds are not provided under any circumstances, you may want to consider purchasing Cancellation Cover. We recommend you consider this cover, which may entitle you to a refund should your booking be cancelled due to bad weather, mechanical breakdowns, sickness or strike. Should this occur, those customers who have purchased Cancellation Cover may make a claim to Mondial directly.

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2E. What happens if there is bad weather on the scheduled activity date?

Many outdoor activities are weather dependent. In the case of unsuitable weather conditions your activity supplier will reschedule you for the next available date. We strongly advise that you contact the activity supplier before leaving home to ensure that your activity is taking place.

Unfortunately we cannot refund any travel or accommodation expenses incurred if your activity is cancelled on the day.

As we do not provide refunds under any circumstances, you may want to consider Cancellation Cover.

We recommend you consider this cover, which may entitle you to a refund should your booking be cancelled due to bad weather, mechanical breakdowns, sickness or strike. Should this occur, those customers who have purchased Cancellation Cover may make a claim to Mondial directly.

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3E. What if my experience booking was changed/cancelled by the experience supplier?

If your activity is cancelled by your supplier due to weather or any other unforeseen circumstances, every effort will be made to offer you a suitable replacement date.

As we do not provide refunds under any circumstances, you may want to consider purchasing Cancellation Cover.

We recommend you consider this cover, which may entitle you to a refund should your booking be cancelled due to bad weather, mechanical breakdowns, sickness or strikes. Should this occur, those customers who have purchased Cancellation Cover may make a claim to Mondial directly on 1800 119 896.

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4E. My activity had to be cancelled, can I reschedule for another time?

Sure! Please contact the activity provider directly to arrange to reschedule the activity.

If you can't reschedule because you are no longer in the area, we can even (with permission from the supplier) arrange for you to do an alternative activity on the site that is more convenient to you!

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1F. How do I subscribe/unsubscribe to your newsletter?

Our newsletter helps to keep you up to date with the latest activities and special offers available on our website. You can subscribe to this by visiting our activity homepage and entering your email address in the relevant field on the left hand side of the page. Alternatively you can sign up here.

To unsubscribe simply click on the unsubscribe link at the bottom of the newsletter.

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2F. I am an experience/activity provider and would like to advertise my experience. Who do I contact?

We're always looking for new and exciting experiences so please email us at suppliers@godo.com.au with a brief overview of your experience, website and contact details.

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1G. Didn’t answer your questions?

Call us! We always happy to talk to you about our fabulous activities and answer any questions you may have. We can be reached on 1300 46 36 48 between 9am to 5:00pm Eastern Standard Time, Monday to Friday.

Email us! Our email address is enquiry@godo.com.au and we will answer any questions you may have within 2 working days.

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2G. I wasn't entirely satisfied...

If the complaint relates to the activity, please raise it with the activity provider as soon as it arises (ie on the day of the activity).

Thereafter, the complaint should be brought to the attention of our customer service manager as soon as possible by email (info@godo.com.au), phone (1300 46 36 48), or post (179 Harris St, Pyrmont 2090). We endeavor to respond to all complaints within five working days.

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